FAQs

Made with Love

All items are made to order by hand in a smoke-free, pet-free environment. Care and attention are also put into the packaging to ensure your order arrives in tact and damage free.

 

Sizing

Please refer to the SIZING CHART, also included in the listing photos of each item. All shirts/sweatshirts/hoodies are unisex sizing, unless otherwise noted. If a fitted look is desired, it is recommended to size down. For a relaxed look, stick with your normal sizing.

 

Care Instructions

• Wash inside out in cold/warm water
• Tumble dry low or hang dry
• Do not iron directly on the design
• Do not dry clean 

 

Processing & Shipping

All orders are made-to-order. Please allow up to 3-7 business days for processing. If your order is needed by a specific date, please enter those details in the checkout notes and we will do our best to accommodate. 

Shipping is via USPS First-Class Mail and USPS Priority Mail, dependent upon your selection at checkout, and arrives within 1-3 business days unless shipped during the Holidays. Inclement weather may also cause a delay in delivery. Liv & Elle Shop does not assume responsibility for packages once they are processed into the USPS system. If your package is lost in transit, please contact USPS with your provided tracking information. 

 

Refunds & Exchanges

A lot of care, love and attention are put into our apparel - we know that you'll love it. For this reason and due to the made-to-order and custom nature of our small business, all sales are final. 

However, we accept exchanges for product that may have been damaged in transit. This is the only exception. To be eligible for a return or exchange, send an email to hello@livandelle.com within 10 days of your order date. Upon receipt of your email, we will respond accordingly and make sure your replacement is sent out.

 

Custom and Personalized Orders

To request customization of a listed item, please complete the Custom Request Form. To request a custom, new design, please send a direct message with details and date needed. Together, we will decide on a design and timing; mock-ups will be presented and confirmed before printing takes place. 

 

Wholesale Availability

Please email wholesale@livandelle.com to explore wholesale opportunities and request a linesheet.

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